FAQ -Frequently Asked Questions

ANSWERS TO THE MOST COMMON CONCERNS


1. How to order tickets online?
On our tickets page enter the amount of ticket you would like to purchase in each price range in the QTY box for that corresponding price range. Then fill out your billing / shipping information and submit. A confirmation email will be sent to you confirming your order.

2. Can I request a specific seat?
Your seats will be automatically assigned to you based on the purchase price of the tickets. If you purchased numerous seats within the same price range in a single transaction, those seats will be assigned next to each other. If you have any additional request regarding your seats please call our office.

3. How do I choose to sit in the men's / women's separate sections?
When ordering your tickets you will have a choice regarding separate seating.

4. Is the site secure?
Yes. Our site uses SSL technology, the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

5. Where can I get directions to the concert?
Driving directions, public transportation and parking arrangements can be found on the directions page of the site

6. Do I need to have my ticket with me to get into the concert hall?
Yes. The Madison Square Garden security will not allow you to enter the without the official printed ticket.

7. What ages need to purchase a ticket?
According to MSG guidelines, anyone above the age of 1 needs to have a ticket to enter the Theater.

8. Can I bring a camera to the concert?
Cameras, video equipment, and other Recording Devices will not be allowed in the arena.

9. Can I bring any food to the concert?
MSG does not allow Outside Food or Drinks.

10. Will there be transportation?
Buses will be provided to the event. For bus information & reservations please call Monsey tours hotline at
845- 510 - 5106

11. Wheelchair accessibility
If you use a wheelchair or need assistance, please call our office, to confirm that the seat location assigned is appropriate for you.

12. What are the Security procedures?
At the request of The Theatre of Madison Square Garden, please refrain from bringing any video cameras or still cameras, bags, parcels or luggage to the hall. These items will be collected by The Theatre of Madison Square Garden staff prior to admission to the auditorium and may be confiscated by security. Other items, such as purses will be subject to inspection.

 


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